At Undercover Consultants, we use independent contractors who are assigned to visit businesses and provide us with a detailed synopsis of their experience. Mystery shopping can be conducted in any establishment that deals with the public; such as grocery stores, video rental stores, department stores and restaurants. We customize our surveys to fit your needs. Mystery shopping is a great tool to use to assure executives, that employees are following their standard operating procedures at all times.

Undercover Consultants not only provides mystery shoppers for your company; we also provide extensive training. Our company offers the following development opportunities: customer service, leadership, appreciative inquiry, change management, conflict management, project management, time management, team building and diversity training. We also tailor our training sessions to fit your needs.

If you would like for us to show you how we can help you improve YOUR customer service, please let us know. We have an experienced staff that can answer any questions you may have. We will promptly supply you with the information you need to get started now.

For further information, please contact us at (302) 365-5038.